Answers to the questions we hear most from fur-parents — about grooming frequency, session length, anxious dogs and everything in between.
Regular grooming isn't about appearances. It removes loose and dead hair, distributes natural oils, prevents matting, and keeps skin breathing. It's also a health check — catching early signs of skin conditions, parasites, lumps or ear infections before they become problems.
We recommend grooming every 6 to 8 weeks, depending on your dog's size and coat needs. Consistent grooming also means less stress for your dog over time — familiar faces, familiar smells, familiar routine.
When should I start grooming my puppy?
The earlier, the better — as soon as they're fully vaccinated and ready to socialise. We offer a complimentary EmBARKing Session for puppies and first-timers to sniff out the space before their first groom.
How often should my dog be groomed?
We recommend every 6 to 8 weeks, depending on the size and needs of your dog. Regular grooming keeps coats, skin and ears healthy between visits.
How long does a grooming session take?
This depends on the service, your dog's size and coat condition. A Freshen Groom is typically 1–2 hours; a Full Groom 3–4 hours. We'll give you a more accurate estimate when you enquire.
Is my dog kept in a crate or cage during the groom?
No. Hamlet Hounds is a cage-free salon by design. Your dog is attended to throughout their visit in a calm, unhurried environment.
My dog is nervous or fearful — can you still groom them?
Yes. We work with anxious dogs regularly. We recommend booking a complimentary EmBARKing Session first so your dog can explore the space, meet us, and settle their nerves before their first groom. Run during the week, just before closing — please book ahead.
My dog shakes or is scared during grooming. Is that normal?
Fear and anxiety during grooming are common, especially in dogs new to it. Our cage-free, unhurried approach gives nervous dogs time and space. Regular visits go a long way to building positive associations.
Can I stay with my dog during the groom?
We generally find dogs settle better without their owner present — they're less anxious when there's no departure signal to trigger. Our team gives each dog full attention throughout.
My dog only gets groomed occasionally — is that okay?
Infrequent grooming increases the risk of matting, especially for curly or long-coated breeds. A coat that goes too long between grooms may require more work, additional time and — in severe cases — a short clip to resolve safely. Regular 6–8 week visits avoid this.
What if my dog's coat is matted?
We'll assess the coat on the day. Severe mats may require a short clip rather than a brush-out, to avoid causing pain to the dog. We'll always communicate what's needed before proceeding. Additional fees apply for matted coats requiring extra time and care.
My puppy has puppy matting — what should I do?
Puppy coat transitions can bring soft mats close to the skin. Regular gentle brushing at home, plus booking their first groom early, is the best prevention. Let us know at the time of booking if your puppy is prone to matting.
Can you express anal glands?
External expression can be performed on request. Internal expression requires a vet. If you're concerned about your dog's anal glands, speak with your vet before the grooming appointment.
Do you send appointment reminders?
Yes — we send text reminders ahead of your scheduled appointment so you never miss a groom. These are sent to the contact number provided at booking.
Send us a booking enquiry and include your question — we'll be happy to help before you commit to an appointment.
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